Thank you for choosing INDEPENDENT FINDS LLC. We hope you are satisfied with your purchase. If you are not satisfied with the items in your order, we offer the following refund and return policy:
1. Return Time Limit
You can request a refund within 7 days of receiving the item.
Returned items must be shipped back to our designated return address within this timeframe.
2. Item Condition
Returned items must be in brand new, unused, and without any signs of wear.
Items should retain their original packaging, tags, and all accompanying accessories to ensure smooth return processing.
3. Refund Process
To request a refund, please contact our customer support team via email: [email protected], providing the following information:
Order Number
Item Name
Reason for Return
Once your return request is approved, you will receive return instructions and your address.
4. Return Shipping Costs
For returns due to customer reasons (e.g., dislike of the item, wrong purchase, etc.), the customer is responsible for the return shipping costs.
If the item is damaged during transit or has quality issues, we will cover the return shipping costs. 5. Refund Processing
Once we receive the returned goods and confirm they meet the refund criteria, we will process your refund within 5-10 business days.
The refund will be returned to the original payment method used to pay for your order. Please note that banks or credit card companies may require additional time to process and issue refunds.
6. Exceptions
The following are not eligible for our refund policy:
Opened or damaged clothing
Goods past their return period
Clearance or promotional items, unless otherwise stated.
7. Contact Us
If you have any questions about our refund and return policy or require further assistance, please contact us at:
Company Address:
4955 FERN PL
ROHNERTPARK, CA 94928
Email:
Phone:
(857) 799-1954
Thank you for your support of INDEPENDENT FINDS LLC! We look forward to providing you with excellent products and services!