1. How do I place an order?
You can browse our products on our website, select your desired items, and add them to your cart. After making your selections, click the cart icon and follow the instructions to enter your shipping address and payment information to complete your order.
2. Can I modify my order?
If you need to modify your order, please contact us via email as soon as possible. We will try our best to accommodate your request, but please note that once the order enters the shipping process, changes may not be possible.
3. How do I track my order?
Once your order has shipped, we will send you an email containing tracking information. You can use this tracking number to check the order status on the carrier’s website.
4. Do you offer international shipping?
Currently, we only offer shipping within the United States. International shipping is not yet available.
5. How do I request a refund or return?
If you are not satisfied with your purchase, you can request a refund within 7 days of receiving the item. Please see our refund and return policy for details.
6. Will the item show signs of use?
We guarantee that all items shipped are brand new and unused at the time of shipment. If you find any signs of use upon receiving the item, please contact us immediately.
7. How to contact customer service?
You can contact our customer service team through the following methods:
Email: [email protected]
Phone: (857) 799-1954
Hours: Monday to Friday, 9:00 AM to 5:00 PM (Pacific Time)
8. What payment methods do you accept?
We accept a variety of payment methods, including credit cards (Visa, Mastercard, American Express) and debit cards.
9. What should I do if I encounter problems during the payment process?
If you encounter any technical issues during the payment process, please contact our customer service team via email or phone during business hours, and we will assist you as soon as possible.